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A Training Project Mistake to Avoid: Engaging the End User

What do you think is the single most expensive component of a technology-based process improvement? Consider these: Is it the hardware and the additional servers, computers, and infrastructure? Once a project is approved, it seems like the hardware expense never ends. How about the software with customization, extended development times (always longer than you planned), …

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Email Habits that can Backfire

Sending email is as essential to a business as breathing. Communication internally, externally, with customers, clients, partners, and targets is done almost primarily through email. If you can’t reach someone directly, are off business hours, or want to share news with a large group, email is the way to go. But, it can be abused. …

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